Service Coordinator Quality Assurance
If you don’t know the answer to that question then Wesley Living’s Quality Assurance services can provide that assurance. Wesley Living is on the cutting edge of modern Service Coordination. With close ties to the American Association of Service Coordinators (AASC) as well as the U.S. Department of Housing and Urban Development (HUD) and the industry as a whole, Wesley Living can ensure your program is doing everything you have designed it to do.
Keeping your program in compliance is critical to preventing HUD from recapturing grant and operation funds for non-compliance. Make sure your program has follow-up and documentation to ensure efficiency and compliance. Supportive housing is just good business. If you have conventional elderly housing without supports then you are not taking advantage of the biggest opportunity to outperform your competition.
By providing a Service Coordinator who is only interested in customer satisfaction, you can have a large advantage in marketing through superior performance and reduction of expenses through retention of residents. Less turnover is more savings. This could save your property five to ten percent.